AUP

Acceptable Use Policy

We really want you to have a trouble-free time with our hosting services, so there are some simple, fair, but important restrictions on what you can and cannot do with your account. This ensures everyone has a great experience.

Our full Acceptable Use Policy can be found HERE. The plain speaking version can be found below.

Your account

  • Mail

    You will not be able to send more 10 emails per hour during the first 24-hours after your account is activated.

    The maximum number of emails which can be sent per-hour after this time is 500. All emails in excess of this will be discarded.

  • Website requests or scheduled jobs

    If your account has a request or job which runs for more than 30 seconds then we reserve the right to terminate this request/job. If this continues to happen, then we may restrict access to the request/job or your account.

  • Safety Limits

    Your account has resource safety limits applied, and these will vary depending on the hosting package you subscribe to. These limits are in place to preserve a consistent and fair experience for all customers, they are not in place to restrict your account. The limits have been carefully set so they do not adversely affect a well-configured website.

  • Absolute no-no

    The following are expressly prohibited, and attract a zero-tolerance approach:

    • IRC or any chat systems hosted on or relayed through your account
    • Any background process or daemon
    • Any form of proxy service
    • Any form of unsolicited, bulk or spam email being sent through or advertising your account
    • Insecure or malicious code
    • Anything illegal or which infringes copyright or intellectual property of others
    • Anything related to gambling.
    • Anything related to DDOS or DDOS related services.
    • Anything related to cryptocurrencies / bitcoin / NFT.
    • Porn and explicit images.
    • Offensive, hateful, defamatory or inflammatory, fraudulent or misleading content
    • Storing non-account data: backups, owncloud, personal downloads or files
    • GURU provide a backup service, so storage of backup archives in your account is not permitted

  • Without Limits

    Some resources or services may be shown as ‘unlimited’. This is because we believe you should not need to be concerned with how you genuinely utilise these things; we engineer our systems to ensure this is the case.

    However, if we feel that your account is excessively utilising such resources in an unfair or abnormal way, we may ask you to change your usage or we may restrict your account. This is only ever actioned as a last resort.

  1. INTRODUCTION
    1. This Acceptable Use Policy sets out the terms governing the use of any Team Blue Internet Services UK Limited services, provided under the GURU brand and/or access to or use of the GURU website www.guru.co.uk and my.guru.co.uk. Use of any GURU Service and/or website signifies acceptance of, and agreement to comply with, this Acceptable Use Policy, which supplements Team Blue Internet Services UK Limited t/a GURU’s terms of business.
    2. www.guru.co.uk is a site operated by Team Blue Internet Services UK Limited t/a GURU, a company registered in England and Wales under company number 3913408 with its registered office and main trading address at Acton House, Perdiswell Park, Worcester, England, WR3 7GD. Team Blue Internet Services UK Limited t/a GURU's VAT number is 824 7671 10.
  2. ACCEPTABLE USE
    1. The Customer will not use or attempt to use any Service or other facility, or any website ("Site"), operated, provided or made available by GURU:
      1. on shared hosting service: which exceeds what GURU determine to be 'normal' levels of resource (CPU, Memory, Disk, Connectivity/Bandwidth) utilisation, including, but not limited to:
        1. long-running website requests;
        2. detached processes or scheduled tasks;
        3. abnormally high numbers of, or sizes of, files stored on disk;
        4. repeatedly high and/or aggressive access to files stored on disk;
        5. serving of large downloadable files;
        6. storage of backup files where Guru already provide a backup service;
      2. as a document or file data store for non-website or non-email data, including, but not limited to:
        1. WebDAV or remote file/disk storage
        2. 'owncloud' or similar type services
        3. storage of backups
        4. storage of data not related to or required by the Service
      3. on a shared hosting service: to send in excess of 500 emails per-account, per-hour. Emails in excess of this limit will be discarded. During the first 24 hours after account creation, this limit is 10 emails per-hour.
      4. on a shared hosting service: operates in any persistent way, such as running a background process or request which consumes resources for a period longer than 30 seconds;
      5. on a shared hosting service: run scheduled tasks more frequently than every 5 (five) minutes;
      6. in any insecure manner, such as insecure website systems or code;
      7. to unfairly utilise resources which are listed as 'unlimited';
      8. in any way which interferes with, damages or disrupts, or might reasonably be expected to interfere with, damage or disrupt any Service, any Site, or any equipment, software, network or other system or facility used in the provision of a Service;
      9. in any way which is unlawful, illegal or fraudulent, or has any unlawful, illegal or fraudulent purpose or effect;
      10. in any way likely to bring GURU into disrepute, or likely to cause GURU or any other person to be made subject to any abuse or spam list;
      11. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar material or communication;
      12. to effect or facilitate any unauthorised access to any Services or systems of GURU or any third party;
      13. knowingly to store, transmit or upload any data or material that
        1. contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware; or
        2. which is designed to effect or facilitate any denial of service activity, whether directed at GURU or any other person;
      14. knowingly to store, transmit, upload or facilitate the propagation of any data or material which
        1. advocates, promotes or assists violence, any other activity which is contrary to applicable local, national or international laws ;
        2. is obscene, offensive, hateful, defamatory or inflammatory;
        3. is fraudulent or misleading;
        4. is threatening, abusive or which invades another’s privacy, or causes needless anxiety or annoyance;
        5. advocates or promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
        6. relates to gambling, betting, lotteries or other financial risk/reward operations;
        7. infringes any copyright, database right, trade mark or other proprietary right of any other person;
        8. is made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
        9. relates to crypto currencies such as Bitcoin or other similar systems;
      15. to effect, conduct or facilitate any activity involving:
        1. Internet Relay Chat; or
        2. anonymous proxy services.
        3. bulk, commercial, unsolicited or ‘spam’ emailing of any type;
    2. The Customer shall at all times use all reasonable measures to keep secure all access codes, passwords and keys issued to it by GURU in relation to any Services.
  3. SUSPENSION AND TERMINATION
    1. GURU will determine, in its discretion, whether there has been a breach of this Acceptable Use Policy, and in the event of a breach of this policy being found, GURU may take such action as it deems appropriate.
    2. Failure to comply with this acceptable use policy constitutes a material breach of the terms governing the provision and use of the Services and any Site, and GURU reserves the right to take any action it deems appropriate in respect of any such breach, including all or any of the following:
      1. Issue of a warning.
      2. Immediate, temporary or permanent withdrawal of Services or other GURU facilities.
      3. Immediate, temporary or permanent blocking or removal of any offending activity, information or material.
      4. Legal action, including proceedings for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable investigation, administrative and legal costs) resulting from the breach.
      5. Disclosure of such information to law enforcement authorities, and the taking of any other action reasonably deemed by GURU to be necessary in order to comply with applicable law.
      GURU shall be entitled (but shall be under no obligation) to issue a notice of any violation of this Acceptable Use Policy and require immediate corrective action.
    3. GURU excludes liability for actions taken in response to breaches of this Acceptable Use Policy.
  4. CHANGES TO THIS ACCEPTABLE USE POLICY
    GURU may revise this Acceptable Use Policy at any time by amending this page, and Customers and Site visitors are required to check this page from time to time to take notice of any changes.

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